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CA Case Management

Case Study 6

CA Case Management Ltd provides a service to clients with brain injury and their families.

The Issue
We are a small case management practice and the nature of our business means that we are rarely in the office to take calls. The ability to communicate effectively is key to our practice and we were therefore concerned that an answer machine message did not portray the professional image we wanted to project.

Resolution
A chance comment from a business colleague during the course of a meeting gave me the recommendation of Answer It. I was initially sceptical. I had explored the option of a virtual receptionist in the past and never followed through as I found services to be impersonal and expensive. I was impressed when the first question Answer it asked was concerning my business, they were genuinely keen to find out exactly what we do at CA Case Management. I proceeded to have a trial week and after 2 days we were already wondering how we managed without the service.

Comments from Carolyn Archibold – CA Case Management
I cannot recommend Answer it highly enough. The service has allowed me to prioritise my call backs and more importantly really does give the impression that the calls are answered in my office. I have to admit that in the first week I asked colleagues to place a few ‘test calls’ and was extremely impressed with the feedback. One colleague commented that she really felt the call was taken in my office, and was answered by someone who really knew the business and the services we provide. This is a most cost effective way to improve time management and enhance business practice.

www.cacm.co.uk

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