We used Answer-it for around 3 months as we had a gap between receptionists. As a not-for-profit we were particularly focussed on value for money, as well as providing a good professional service to our members and other callers.
The service they provided was great. They were very accommodating about instructions from us in terms of an answering flowchart. Feedback we have had is that theywere professional and helpful in answering our phone. The messages we were sent through via email were concise and allowed us to get on with our jobs, rather than constantly answering the phone.
We have now hired a receptionist and therefore are ending the service, but would recommend them to all small businesses looking for a professional and helpful service. They were also very cost-effective. Many thanks to Emma and the team!
Answer it has provided a fantastic service for our business over the last 6 months. As a small consultancy with a large number of clients and no receptionist, having a professional person at the end of the phone to take calls and relay messages when we are in meetings or offsite is imperative to avoid client frustrations of not being able to get through to us personally. Our clients love the fact that they can talk to a person rather than our voicemail and often compliment the service. We recommend Answer it without hesitationSara McCracken
I have worked with Emma at Answer it for enough time to know that I have a good deal both in quality and in price. My business is aimed at the higher end of the market from branding to uniform to the guys I employ. I am happy with everything I directly control but up until Answer it I was always struggling to be happy with my receptionists. I know from regular customer feedback that they are courteous, polite, friendly and efficient, all on a fixed price per call service. Infact many customers think the girl on the end of the phone is my wife!Gareth Thompson
We have been using Answer-it for 6 months now and we are delighted how well it works. Being a growing business it is vital that our customers can call us with confidence and talk to someone in a professional manner. We know that most of them think they are actually talking to us direct and not just an answer service. The Answer-it team picked up on the nature of our business very quickly and are beginning to know our customers well. Messages are emailed to us in a full and chatty manner, so we immediately get a feel for the callers character and needs. Even the odd difficult caller is dealt with in an experienced and professional way. It’s great that Answer-it are there, when sometimes we just can’t beGail Shreeve
We’ve been using Answer it now for nearly 3 years, and their telephone answering service is a great support for my business. I like the professional ‘front of house’ image it purveys for my business, and I also like the fact I can email them my future movements and holiday dates, and they will convert calls taken into messages. Very pleased with the service and price and flexibility. I feel important to them as a customer and not “just a number” as other services make me feel. A1!Arthur Kemp
Answer It offer us a professional and reliable service. They took time to understand our business and our requirements and continue to fulfil their role excellently. Being a client of Answer It means that, as a small business owner, my time is much better spent working on the business, rather than fielding phone calls.Euan Gibson
Thank you so much for your polite and professional approach both you and your team have to answering all our office calls, it has improved the business in many ways. Making us look far more professional than other companies, freeing up our time so it can be utilized better, taking away nonsense calls, having a great out of hours service so our customers are still dealt with by voicemail and much more. I cannot recommend you enough its brilliant and a complete service I could now not do without.Carol Green
Deciding to use Answer-It as MAD-HR Ltd’s telephone answering service has been one of the best business decisions that I have made. They are an extended part of my business and my clients cannot tell the difference as the level of service is first class. I was fortunate to be recommended their service and I am now delighted to recommending Answer-it too.Carole Burman