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Staff and Small Business

I only tend to blog when I am passionate about something. This ‘something,’ I think ALL small business owners can relate to. (Remember I am one too!) Listening to the news on the radio and reading various articles it is certainly crystal clear that small...

To script or not to script……

Obviously some things demand a script but we are strong believers that telephone calls don’t need them. I am sure that everyone has experienced a phone call where the person on the other end was very obviously reading from a script and was unable to deviate from it. ...