Worrying

I recently heard a very worrying story from a new client.  They had met a ‘Virtual Assistant’ at an event some time ago and decided that the Telephone Answering service that was offered was a great idea.  It became apparent however when a call was taken for one of their clients by someone clearly not in an office and unable to take a message.  They also made it very clear they were an outsourced service.  This particular client did NOT want their callers made aware that they were using an outsourced answering service.

 As a consequence they ended their contract and were very dubious about employing another service due to the unacceptable experience they had previously encountered.  They had been struggling and missing calls for a year, rather than engage another service.

 Needless to say they were a little uncertain and needed plenty of reassurance and are we understand satisfied with the service Answer-it is providing them.

The point then of this post is to make sure that if you do require telephone answering and it is offered do make sure your need can be met.  IF you are happy with calls being taken on a mobile phone in other people’s offices, IF you are happy not to have calls answered in your company name. 

Specialists

We and specialists like us use some great technology to make what we do work most effectively for your business.  Making sure your callers receive the best service possible.  Our team are all office based which means that information sharing is instant.  For example duplicate calls can be handled effectively.  Our team are not distracted by other jobs.  For example we are not completing stacks of data entry for another client, or typing up proposals.  When the phone rings for your business we are focused simply on that caller and your business.  We have the tools to enable us to do just that.

 Of course all VA’s are not the same and some do outsource on a white label basis to specialist companies such as ourselves.

If you’d like to see, feel and hear the difference for yourself we invite you to take advantage of a free trial of our service.