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Moving Office?

Moving Office?

Recently a number of our clients have been moving office, so our blog post today is prompted by this. The upheaval of the office move Each of them have let us know they are moving and very wisely arranged their diverts before they moved so that during the upheaval of ...
Sales calls, cold callers, recorded calls and auto diallers.

Sales calls, cold callers, recorded calls and auto diallers.

Love them? Don’t you just LOVE them?  So while auto dialers and recorded calls are quite easy to figure out and hang up on, the cold caller can be more tricky! Usually the caller will verify the name of the company they are calling. (Annoying because you just answered...
Customer Service and Customer Experience

Customer Service and Customer Experience

Lately when I have been out and about at networking events or just generally talking to people about the Answer-it service the phrase ‘Customer Experience’ has jumped to the tip of my tongue.  I got to thinking about it and wondering about both...